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My Organization Settings

The ‘My Organization Settings’ Page within Meeting Hub contains the primary configuration settings for your Organization. Watch the short YouTube Video Tutorial to learn how to configure Organization settings. We’ll cover how you can configure the amenities available for your Organization, the global preferred payment method, head office contact details, as well as how to apply corporate branding.

To navigate to My Organization Settings, click on ‘My Meeting Hub‘ from the welcome button. Using the navigation Menu select ‘Manage Space / Facilities‘, then select ‘Organizations

My Organization Settings

Organization Fields

The team at Meeting Hub add some generic data to the mandatory fields for your team to review, each field (including non-mandatory fields) should be checked and updated as required. It’s a good idea to refer to your Smartsheet to ensure each step is completed in your setup process.


The Organization Name field will display on the Meeting Hub homepage and is typically your Company Name (as your customers know you).

Meeting Hub URL

This field is set up by the Meeting Hub team and cannot be edited by you, the Meeting Hub Team endeavour to match this as closely as possible to your website naming convention.

Bank Account Details

The Bank Account Details field is an optional field used to indicate to your customers when the payment method is ‘invoice’ where they should make EFT payments to. Your organization’s bank details will display on Tax Invoices sent to your customers at the time of booking a space.

Address fields

The address fields are mandatory and should be the Organization’s head office address. This information will be displayed on the Meeting Hub Home Page.

Date Format

The date format can be configured in either of the following formats: dd/mm/yyyy or mm/dd/yyyy, select the format that your organization requires.

Company Registration Number

The unique number used to identify your company.  This field is not mandatory, but may be required by some local laws.

Prefix sequence for bookings

This number sequence is used as part of the unique booking reference for bookings. It is set by Meeting Hub, however, if required, it can be changed by making contact with the Meeting Hub support team.

Contact Number

Contact number is a mandatory field and will display on the Meeting Hub home page along with your head office address.

Main Company Website

This field is mandatory. On the navigation menu of Meeting Hub, there is a link titled ‘Return to Home Page’. When clicked, this will redirect the visitor to the URL webpage. Add the URL for the page where you would like your customers to land once the link is clicked, this is typically your Organization’s website.

Reply to address for booking emails

This is a mandatory field and will be the email address used should a customer click on ‘reply’ to a booking confirmation. Meeting Hub recommends that the email address be set to noreply@meetinghub.com.au to avoid deliverability issues.

From address (sender email)

This is a mandatory field and should include a valid email address. Meeting Hub recommends that the email address be set to noreply@meetinghub.com.au to avoid deliverability issues.

Social Media

The social media fields (Twitter, LinkedIn, and Facebook) are non-mandatory. Social media icons populate on the homepage, allowing visitors to connect to your social channels.  The URL for each of these channels can be entered, and if completed, will display on the Meeting Hub home page.


The currency field is mandatory – select the currency for your country – this is the currency that will be displayed for your bookable spaces.

If your currency is not currently displaying, please contact Meeting Hub at info@meetinghub.com.au.

Client Default Payment Method

The Client Default Payment Method field is mandatory. By selecting Credit Card as the default payment method, it ensures that new clients are required to pay via credit card at the time of booking, prior to receiving a booking confirmation.  Internal and existing clients can be set to pay on invoice by editing their default payment method from Manage Users & Companies > Companies (Clients) > ListThis overrides the default payment method on a per-client basis.

Note: Your organization may have opted not to include payment by credit card in their Meeting Hub Package.


The Meeting Hub team set the colour scheme of the Meeting Hub application so it ‘blends’ nicely with your website. If required, this can be changed to one of the other pre-defined colour schemes.


The Meeting Hub team will have uploaded your organization’s logo, if for any reason you require a different logo, you can change this based on your requirements. Ideally, the image should be a jpeg. The Logo will appear on the Meeting Hub homepage, as well as booking confirmations and invoices.

Minimum booking notice period (in days)

By completing this field, you are setting the notice period required in order to make a booking.  It prevents last-minute bookings and allows for a minimum notification. However, if you are happy to accept last-minute bookings, do not select a value for this field.

Taxes – Label & Percent

The tax settings allow you to set any local taxes such as GST or VAT. The Label field should contain the tax type, for example, GST or VAT. The Percent field should contact your region’s tax percentage, for example, 10 would be 10%.

Should one of your Locations require a different tax setting, this Organization setting can be overridden by applying a tax setting on the Location itself. Navigate to the Location by selecting Manage Space / Facilities > Locations / Centers. From the action button, select Edit and update the tax setting. This overrides the default payment method on a per-client basis.

Financial Year – Start Month

This field is mandatory. Select the month in which your business’ financial year commences.


The region field is mandatory. Select the region or area in which your Organization is located.  If your region is not displayed in the list, please contact the Meeting Hub support team at info@meetinghub.com.au.

Organization Amenities Available

Organization Amenities is the master list of amenities for your Organisation. Select the amenities that are available throughout the bookable spaces within your organization.  Bookers are able to filter by amenity when searching for a Space.

TIP: Each bookable space has an Amenities list, which is configured when the space is set up..

Organization Client Types

Setting client types for your organization allows you to run Meeting Hub Reports based on Client Type (where you have multiple client types). The default is Casual/External. To get the most of the Meeting Hub Reporting, you should ensure that each Client set up within your organization is correctly assigned to its Client Type.


This section of Meeting Hub is where codes can be mapped to your finance system. Typically, used to track revenue.

There are 2 code types:

  • Account Codes – These are typically General Ledger (GL) Codes.  These codes are tagged to individual line items within the Meeting Hub Billing File. This ensures when importing the billing file into your accounting system, charges will allocate against the correct general ledger code. These codes may be provided by your finance team.
  • Inventory Codes – Like account codes, these inventory codes will also appear in the Meeting Hub Billing File when exported. These are often optional codes to track consumable items within your accounting system.

Tax type: Some accounting systems, for example Xero, require transactions to have a default tax type allocated when importing. For Australian Xero Users, you should enter GST on income, UK Users would enter VAT on income.

Billing File Columns

Within the Accounts and Finance section, scroll down to the heading Billing File Columns. There are 2 columns:

  • MH Columns: These are the default Meeting Hub column headings in the billing xls (Excel) file when exported.  If you do not add values in the Organization Columns fields, then the Meeting Hub defaults are used.
  • Organization Columns: These fields should be populated with the corresponding column headings in your Accounting Software (E.g. Xero). We recommend that you consult with your accounting software vendor or internal Accounts Team to obtain the column file headings required to successfully import invoice transactions (these need to match exactly and are usually case-sensitive).

Prefix sequence for Refunds: This is part of the unique number sequence used to generate credit notes when cancelling bookings or refunding money.

Monthly Billing

If your organization runs billing once a month, this box should be ticked. This will simplify the way Meeting Hub numbers your bookings to ensure that each client will only have one invoice raised with all transactions for the month.

Invoice Numbering

If the monthly billing field has been checked – enter in your preferred invoicing number sequence, for example 123.

Breakdown of billing field fields and their meaning

The following describes each of the fields provided:

Clientname = Client Name for the booking, this is typically the company name

UniqueClientID = Unique ID provided by you, this could be a Customer ID and is unique to that Client and is configured on the Client account

FirstName = First Name for the person the booking is for (This is configured on the User account)

LastName = Last Name for the person the booking is for (This is configured on the User account)

Email = Email address for the person the booking is for (This is configured on the User account)

POAddress = Street number & Street name for the person the booking is for (This is configured on the Client)

POCity = City for the Client

POPostalCode = Post Code or Zip Code for the Client

POCountry = Country for the Client

InvoiceNumber = Uniquely identifiable reference for a particular booking.  This will be provided to your accounting system to use to distinguish bookings and charges relating to bookings

Reference = This is a short description related to the booking or transaction

InvoiceDate = This is the date on the Booking Confirmation

DueDate = This is set by default to be 14 days after the date the booking was made (Invoice Date)

InventoryItemCode = This is the code allocated to amenity or additional items e.g Tea & Coffee or Soda / Soft Drinks if you wanted to track these

Description = This is a long string that contains details associated with the bookings including the Center, Date / Time of the booking, and all details

OrderItemQuantity = How many items for a particular line item e.g Tea & Coffee

UnitAmount = What the individual unit charge is per line item

Discount = If any discount was applied and the discount value

AccountCode = GL Code that will be assigned to this line item

TaxType = Tax label for this transaction e.g VAT, GST

Currency = Payment currency for this transaction

Amount = Total amount of the line item

Tax = Total amount of tax if applicable for this line item

TaxPercent = Tax percentage used for this line item

TotalAmount = Net amount + Tax for this line item

PaymentMethod = Invoice or Credit Card

SiteID = Linked to the Center / Location Site ID

Exported = This field is used by the Meeting Hub system when allocating booking ID / Invoice numbers

EventDate = The date that a booking will take place

TransactionDate = The date that a booking was made

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