How to track and manage free usage of my spaces
You can't manage what you can't measure
Providing gratis or complimentary usage of your spaces to your customers is a way to add value, and building customer loyalty as part of their ongoing contract to use your services. You can't manage what you can't measure, so Meeting Hub provides a report on which clients use Gratis Minutes for their bookings. This allows you to ensure that you are not giving too little or too much. It's also a way to demonstrate the value you are giving away when talking to customers at renewal time for other services.
Let's take a look at the Gratis Usage report in detail:
- The Report Type filter: Select the report you wish to view, in this case, Gratis Usage
- Report Duration: Filter based on your preferred duration (E.g. per month or per year)
- Select Location: The report can be filtered based on a single Location or all Locations
- Tax: Include or exclude taxes
- Amenities: Include or exclude amenities (additional services that can be reserved or paid for at the time of booking, such as catering or audiovisual equipment).
- Generate: The generate button when clicked displays a graphical representation of the selected data. Hover over the bubbles to view more granular detail above the Gratis Usage (booking value, gratis hours, booking count)
- Excel: The Excel button when clicked downloads a csv. file including the selected data.
Tip: Once you have generated the graphical representation, hover over the circles within each table view additional data
