Navigating to the Rooms / Spaces / Assets Menu
The Rooms / Spaces menu option is where all spaces are set up for your organization.
From the ‘Welcome’ button on the Home page click on ‘My Meeting Hub‘. Using the navigation Menu select ‘Manage Space / Facilities‘, then select ‘Rooms / Spaces‘
If your organization has multiple bookable spaces they will display here in list view once set up. The following actions are available for each Space:
Viewing the Space Details displays information relating to the space and its settings. The settings include the space capacity (maximum number of people), the setup time required, and the post-booking time required to reset the space. The rates of the space are also held here.
Editing a Space allows changes to be made to the current settings for the space.
Should a Space no longer be available it can be deactivated using this option. Should the Space become available in the future it can be reactivated when you are ready.
When a Space is Deactivated booking data will still be visible in Reporting and for billing purposes however, you will not be able to search or manage historical bookings under the Manage Bookings > List bookings Menu for this Space. If you need to manage a booking in a Space that has been deactivated, you will need to Activate the Space first.
If a Space is permanently decommissioned it can be removed by selecting ‘Archive’.
TIP: if a Space is accidentally archived, please contact the Meeting Hub support team who will be able to assist in retrieving the Space.
TIP: If you have any vacant space, these can be added as a temporary bookable space (note this may affect your licencing costs).
Select Location / Center
Here you should select the Location / Center that the Space is within.
TIP: You will need to set up the Location / Center before you can link a Space to it.
The space name displays when searching for a space, on the booking page, the confirmation page and on the billing file. It also displays on the Calendar to show upcoming bookings.
The maximum number of people that the space can hold.
TIP: If multiple set up options are available you can list these in the Meeting Room Description field.
The floor on which the meeting room is located.
Minimum booking hours and minutes
Here you can set the minimum booking duration that the booking can be made for.
Maximum booking hours and minutes
Here you can set the maximum booking duration that the booking can be made for. Note, by default this should be set to 23.59.
TIP: if you do not charge hourly rates for your spaces it is important to add a minimum booking duration of 4 hours (half a day) to ensure that customers are unable to book for less than half a day.
Bookable start and end time
These settings control the times during which your customers can book the space. The settings can be overridden by your organization’s Business Center Admins if required..
TIP: Your Center / Location operating hours determine when bookings can be made. If your Center / Location is configured to close at 5:30pm but your Space is configured to be bookable until 8:00pm customers will not be able to book the space after 5:30pm and the booking will need to be made by a Business Center Admin
Here you can enter a description about the Space which displays on the search results page to all users. Please note only the first 150 characters will be displayed, however the User will be able to click ‘Read more’ to read a description that is longer than 150 characters. You can use this field to describe the features and location of the room. If there are any specific requirements for booking this space, you can also list them here.
Spaces can be categorized based on the type of Space they are E.g. Meeting Room, Recreation, Hot Desk. These Space Types can then be searched by your customers when checking for availability. Organizations that track revenue in their accounting system with different General Ledger Codes based on Space Types will want to configure these General Ledger Codes within the Organization Settings.
Spaces are either ‘Active’ – meaning it displays as a bookable space, or ‘Inactive’ – meaning it does not display as a bookable space. Use the feature to remove spaces that are temporarily unavailable without having to archive the space.
Preparation time relates to the amount of time required between bookings. By adding a preparation time onto a Space it creates a buffer between bookings and prevents a booker from making a back-to-back booking.
Amenities such as a projector, plasma tv, tea and coffee etc can be loaded onto each meeting room at a per person, per hour, or flat rate. These show as bookable items on the main booking page and can be added as additional charges to an existing booking.
TIP: If an amenity is not showing as an option on your Space, make sure it is selected on Organization Settings.
Spaces can be configured with hourly, half-day and full-day rates. These rates are the default rates for the Space. If you do not configure an hourly rate, it is important to set a minimum booking duration that matches your rates E.g. if you only have half day and full day rates you should set a minimum booking duration of 4 hours OR customers will not be charged for usage until the event reaches the first setting E.g. Half Day / Full Day.
NOTE: Internal client discounts can be applied to these rates allowing users to receive custom discounted pricing on Space hire. The user must be logged in and associated with a company that has a discount programmed on its Client settings.
Here you can upload up to 5 photos of your space (up to 1MB per photo). These photos will be displayed throughout the booking process. Click ‘Upload Image‘, multi-select the photos you wish to upload, and click Open.
This feature allows an organization to configure two ‘child’ Spaces and then combine them to create a ‘parent Space’. This is particularly useful when there is a space that features a retractable wall. Meeting Hub uses real-time availability therefore if one of the ‘child spaces’ is booked the ‘parent space’ will NOT display as available. Likewise, if the parent space is booked, neither child space will display as available for bookings.
To combine spaces, first, there must be two spaces configured of the same ‘Space Type’, these are known as ‘child spaces’. Now a parent space must be created (this will be the two child spaces to be combined) of the same ‘Space Type’ as the ‘child space’. Once the parent space has been created the ‘Combine Spaces’ button at the bottom of the ‘Edit Space’ page should be clicked. Now select the two-child spaces and click ‘Combine Spaces’ again followed by Save.