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Customer Experience

Customer Experience

​ Creating a Customer Experience Strategy As part of our Operation Resilience series, in this edition, we delve into customer experience strategy. So, what is a Customer Experience Strategy? We see it as the sum of every interaction a customer has, from prospect to...
CRM Best Practice

CRM Best Practice

CRM Best Practice for flexible workspace providers In this edition of our Operation Resilience series, we take a look at Customer relationship management (CRM) Best Practice. Customer relationship management is an approach to managing a company’s interaction...
Automated invoicing

Automated invoicing

Automated invoicing In this edition of Operation Resilience, we analyse automated invoicing. The administrative effort tied up in accounts payable is a big burden for many business owners. If rushed or not given the attention it deserves, mistakes can occur which can...
Cashflow best practice

Cashflow best practice

Cashflow best practice In the Invoicing Best Practice edition, we discussed how important automating invoicing is for a business to reduce administrative errors, etc. In this edition, we look at how we can split invoicing and accept credit card payments to move closer...
Sales handover

Sales handover

Sales Handover As part of our Sales & Marketing edition of Operation Resilience, we look at some of the CRM technology available to help support the sales process & customer handover. For now, let’s focus on the people & process. As the saying goes,...