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Customer Experience

Customer Experience

‚Äč Creating a Customer Experience Strategy As part of our Operation Resilience series, in this edition, we delve into customer experience strategy. So, what is a Customer Experience Strategy? We see it as the sum of every interaction a customer has, from prospect to...
CRM Best Practice

CRM Best Practice

CRM Best Practice for flexible workspace providers In this edition of our Operation Resilience series, we take a look at Customer relationship management (CRM) Best Practice. Customer relationship management is an approach to managing a company’s interaction...